Most frequently asked questions


Free delivery within 5-7 business days.

Some orders may require additional validation that can take 24-36 hours, which may delay delivery.

Adult signature is required on all shipments.

Free returns and exchanges within 30 days from the date of delivery. Exchanges on item’s size only by contacting customer service.


Payment information is shared according to the highest security standards guaranteed by Trustwave: your credit card information is fully encrypted.

We accept the following payment methods:

Credit card: Visa, MasterCard, American Express.

Your card will be charged once the items are shipped. We have a Fast Checkout option that allows you to securely save your credit card information so you do not have to re-enter it for future purchases.


For international sizing, please refer to the conversion chart by click the “Size Guide” link above the size selector on the product description page. Size conversions vary by brand and model.

Yes! We ships to most countries worldwide.

We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.

If, for any reason, you’re not pleased with your purchase, you have 3 days from the delivery date of your order to submit a return request. Item(s) must be shipped back within 7 days of an approved request.

All returned items must adhere to our return policy for a refund to be processed:

– Items must be unworn, unused, unwashed and in the original condition received.

– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.

– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.

– Final sale items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our “Hall of Fame” category. Final sale items will be noted on the product description page.

– All items purchased during a promotional period are final sale.

– Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.


Still have questions?